At ThreeWishes Store, we believe your confidence should extend beyond wearing our beautifully crafted pieces to the entire shopping experience. Our returns policy is designed to be as comfortable and empowering as our True Fit Guarantee.

Our Return Promise

We want you to love every piece from our collections – whether it’s our stunning Plus Size Lingerie, confident Plus Size Swimwear, or celebratory Plus Holiday costumes. If you’re not completely satisfied, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you plenty of time to ensure your new pieces fit perfectly and make you feel amazing.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging
  • Accompanied by your original order confirmation

Important: Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged:

  • Plus Size Lingerie (if hygiene seal is broken or tags removed)
  • Plus Size Swimwear (if hygiene liner is removed)
  • Any items that show signs of wear or damage not present at time of delivery

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Hello ThreeWishes Team,

I would like to request a return/exchange for my order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return: [Product Name(s) and Size(s)]
Reason for Return: [Please specify – Size Issue, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product and Size]]

I confirm that the item(s) are in original condition with tags attached.

Thank you,
[Your Name]

Step 2: Wait for Authorization

Our customer care team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions specific to your return

Step 3: Package and Ship Your Return

Please include:

  • Item(s) in original condition with tags
  • Original packaging
  • Copy of your order confirmation (or return authorization email)

Step 4: Track Your Return

We recommend using a trackable shipping service and keeping your tracking number safe. ThreeWishes Store is not responsible for return packages lost in transit.

Refund Processing

When Will I Receive My Refund?

  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: 5-10 business days for the refund to appear in your account
  • Total Timeline: Typically 8-15 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to original card
  • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost for your replacement item.

Exchange Process

Exchanges are available for size or color changes, subject to availability. The process is similar to returns, but please specify your desired exchange item in your initial request.

International Returns

As we serve customers globally (excluding Asia and select remote areas), please note:

  • You are responsible for return shipping costs for international returns
  • Customs duties and taxes for returned items are non-refundable
  • Return shipping times may vary based on your location

Need Help?

Our customer care team is here to support you every step of the way. Contact us at:

Email: [email protected]

Address: ThreeWishes Store, 153 Atlantic Avenue, Salisbury, US 01952

We typically respond within 24 hours during business days.

At ThreeWishes Store, we’re committed to ensuring your journey to confidence is seamless from start to finish. Thank you for trusting us with your style needs.